Refund & Returns Policy
REFUND & RETURNS POLICY — Elloria.™
Last Updated: 3h ago
Thank you for shopping with Elloria.™ We want you to be fully satisfied with your purchase. If for any reason you are not, please review the following return and refund guidelines.
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1. Return Eligibility
We offer returns within 30 days from the date your order is delivered.
To qualify for a return, the product must be:
• In unused, unworn, and undamaged condition
• In its original packaging, including all accessories, manuals, and components
• Accompanied by video proof as outlined below
If these conditions are not met, we reserve the right to deny the return.
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2. Required Video Proof (Mandatory)
To request a refund or return, you must provide a clear video that includes:
1. The moment the package is opened
2. The product shown clearly from all sides
3. The product being unused and in full original packaging
4. A clear view of the shipping label and box
This requirement is strict and is used to:
• Prevent fraudulent return claims
• Verify condition and authenticity
• Confirm correct product received and returned
Returns submitted without video proof are automatically rejected.
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3. Non-Returnable Items
Because some of our products are designed for direct physical contact, the following items cannot be returned once the package is opened:
• Sleep masks
• Earbuds or built-in audio components
• Any product that touches the face, ears, or body
• Any product showing signs of use
If the seal or hygienic packaging is broken, the item is not eligible for a return.
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4. Damaged or Defective Items
If your product arrived damaged or defective, please contact us within 72 hours of delivery with:
• Unboxing video
• Photos of the issue
• Description of the problem
We will replace the item at no extra cost, provided the required proof is provided.
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5. Refund Process
Once your return is approved and the item is received and inspected, we will process your refund to your original payment method.
Refunds typically take 3–7 business days to appear, depending on your bank or payment provider.
Shipping fees are non-refundable.
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6. Order Cancellation
Orders cannot be canceled once they have been processed or shipped.
If you no longer want the product, you must follow the return policy outlined above.
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7. Contact Information
If you need assistance with a return request, contact us:
Email: elloria94@gmail.com
Please include your:
• Full name
• Order number
• Video proof
• Description of reason for return