Return Policy
💬 Your Satisfaction Matters
At Elloria, we stand behind the quality of our products and want you to love what you ordered. If for any reason you’re not satisfied — no worries.
We offer a 15-day risk-free return policy, so you can shop with confidence.
📦 Return Eligibility
To qualify for a return, the following conditions must be met:
- The return request must be submitted within 15 days of receiving your order
- Items must be in original condition, unused, and in their original packaging
- The return must be approved in advance by our support team
- Shipping costs (if applicable) are non-refundable
- Refunds are processed after the item is received and inspected
📝 How to Initiate a Return
Follow these steps to begin your return:
- 📸 Before using the product, take a clear photo showing its condition.
- ✅ Use the product according to instructions.
- 📩 If unsatisfied, take another photo showing the issue and email us within 15 days. If the issue isn’t clear, we may ask for additional documentation.
- 📬 Once approved, we’ll send you the return address.
- 💰 After we receive and inspect the returned item, your refund will be processed.
⚠️ Important Note
If the return is not due to a product defect, a restocking fee of 5% or up to $100 (whichever is lower) may be deducted, in accordance with consumer protection regulations.
💡 Questions?
We’re here for you 7 days a week.
Contact us through our [Contact Page] or via email — we usually respond within 24 hours.
❗️Order Cancellation Policy
Please note:
Orders can be canceled within 24 hours of placement.
If more than 24 hours have passed, we won’t be able to process your cancellation request, as your order may already be in production or preparing for shipment.
We appreciate your understanding and kindly ask that you review your order carefully before confirming — so that everyone stays happy and stress-free 😊